Terms of Service

Version 2026-10-20 · effective October 20, 2026

1. The service

Relay2Trade is a personal automation application, free to download; using it requires an active licence, sold as a subscription. The app is the functional equivalent of a script the user could write themselves: it runs where the user chooses (on the user's own device or on a VPS the user chooses), under the user's control and configuration, reads messages from signal groups the user chooses (Telegram), extracts trade details using AI (entry, stop-loss, take-profit), and submits the resulting long/short orders to the user's own MetaTrader 5 (MT5) account, within the limits the user sets. The app works with any instrument available on the user's MT5 broker platform.

A VPS with the plan. An optional paid line beside the plan: a VPS set up for the user and ready to use. It is part of the subscription and follows its terms. When the right to it ends, it is put away and kept for twelve months, so that it can be brought back as it was, and is then removed. It is deleted at once when the user deletes their account.

2. What the service is NOT

The provider only licenses an automation software tool, by subscription, and nothing else. The provider decides no trade for anyone, is not a broker, does not manage portfolios, does not hold or have access to the user's funds, does not issue trading signals, and does not provide investment advice. Signals come from third-party sources chosen by the user, and every order is the result of the user's own configuration, on the user's own device or on a VPS the user chooses; the user bears full responsibility for source selection, app configuration, and trading outcomes. No result is guaranteed. Trading on margin carries a high risk of loss.

3. Accounts

An account with a confirmed email address is required. The account is personal and non-transferable; the user is responsible for keeping credentials safe. Users must be at least 18 years old and have full legal capacity.

4. Software licence (EULA)

For the duration of an active licence, the provider grants the user a limited, non-exclusive, non-transferable, revocable right to use the app for personal purposes, on devices they control. The app is licensed, not sold; all intellectual-property rights remain with the provider.

The user may not: copy, distribute, rent, sublicense, or resell the app; circumvent licensing, version checks, or other protection mechanisms; decompile or reverse-engineer it except where expressly permitted by law; or use it to violate the law or the terms of third-party platforms (your broker, Telegram).

The app may receive updates, including mandatory ones; versions older than the supported minimum may stop working until updated. The app communicates with the provider's servers to verify the licence, extract trade details from signal messages (the message text is sent to an AI model that reads it: one we run on our own hardware, or, when that is unavailable, DeepSeek through OpenRouter or Anthropic's Claude), report errors, and — while remote sync is on — show status and history in the account. Details are in the Privacy Policy.

The licence ends automatically when the subscription expires or is cancelled, when the account is closed, or on breach of these terms; on termination the user stops using the app. The app is provided "as is"; to the extent permitted by law, the provider does not warrant uninterrupted or error-free operation. Third-party platforms (MetaTrader 5, Telegram) are governed by their own terms.

5. Price, payment, renewal

Prices are shown in EUR and include VAT. Payment is processed by Stripe; the fiscal invoice is issued by Delvarom Systems S.R.L. and emailed on every charge. The subscription renews automatically at the end of each period, at the then-current price of that plan, until cancelled. Cancellation is available at any time through the Stripe billing portal or on the licence page of the account; access continues until the end of the paid period, with no refund for the current period except under the right of withdrawal below.

A full refund or a payment dispute (chargeback) of a subscription payment ends the access that payment paid for, from the moment the refund is made or the dispute is opened, and reverses what that payment gave — to the user and to the person who invited them.

6. Changes to plans, prices and offers

The provider may change prices, may introduce, modify, merge, or withdraw subscription plans (for example, keep only a monthly plan), and may change the app's features. A price change affecting an active subscription is announced by email at least 7 days before the renewal it applies to; a user who does not agree may cancel before that renewal, and the period already paid is unaffected. If a plan is withdrawn, existing subscriptions on it remain valid until the end of the paid period, after which the user may continue on an available plan.

Promotional offers, discount codes, free periods, and partner-granted access are discretionary, time-limited, and may be modified or withdrawn at any time; they create no right to the same price or conditions for later periods. A promotional price applies only for the stated duration, after which the subscription renews at the plan's standard price.

Discounts on a subscription. A discount the provider places on an account — for example a welcome discount, a discount for joining through a friend's invitation, a discount offered when a plan limit is reached, or a discount for coming back after a subscription has ended — reduces one payment only: the first payment of the next subscription the user starts or, for an upgrade offer, the amount charged for that change of plan. Renewals and later payments are at the plan's standard price. Each such discount is given once per person and may carry a use-by date, after which it is lost. It is used up by the payment it reduces and does not come back if that payment is refunded or disputed or if the subscription is cancelled. Discounts add up only where the provider says so; otherwise a payment takes the single discount worth most on it. The price shown at checkout before paying is the price charged. A discount has no cash value and cannot be exchanged, transferred or applied to a payment already made.

The provider may offer certain features only on specific plans, as paid add-ons, or as features unlocked through the account's activity, tenure, or participation in loyalty programmes; the features included in a plan may be extended, reduced, or moved between plans. A material reduction of the features included in an active subscription is announced like a price change — by email, at least 7 days before the renewal it applies to — and does not affect the period already paid.

7. Right of withdrawal

Under Romanian law (OUG 34/2014, implementing Directive 2011/83/EU), consumers may withdraw within 14 days of the first purchase. By activating the licence immediately, the user expressly requests performance during the withdrawal period; on withdrawal, the refund is proportional to the unused part of the period. Automatic renewals do not open a new withdrawal window. Requests go to delvarom@delvarom.com.

Sparks packages and any in-app item bought for money are digital content not supplied on a tangible medium, delivered immediately when the payment completes. By paying, the user gives prior express consent to the immediate delivery and acknowledges that the right of withdrawal is lost once delivery has begun (OUG 34/2014, art. 16 (m)). Those purchases are not refundable; their rules are in section 8.

8. Sparks, cards and other in-app items

What they are. Sparks are the service's virtual currency. Cards (extra capacity for a while), season XP, looks (icons, borders, titles) and the other in-app items are digital content inside the service. All of them are a limited, personal, non-transferable, revocable right to use a feature of the service under these terms, and nothing more: they are not property, money, a deposit, electronic money, a financial or payment instrument, and they have no monetary value outside the service. They cannot be redeemed, exchanged for money or for anything of value outside the service, sold, gifted, lent or moved between accounts, beyond the options the provider expressly offers in the app.

How they are obtained. Sparks are bought in packages (one-time payment through Stripe, in EUR, VAT included, with an invoice), earned through activity (seasons, boards, quests, invitations) or granted by the provider (campaigns, support). Earned and granted Sparks and items are discretionary: the provider decides what pays, how much and when, and their rules may change at any time for the future. Every movement is recorded in the account's ledger, which is the provider's record and the evidence of the balance.

Delivery, price and finality. Bought Sparks are credited to the account when the payment settles. Items are paid in Sparks at the price shown at the moment of purchase; the Sparks prices of items and the money prices of packages may change at any time, for later purchases. No purchase has a random outcome: what is bought is described before paying. Purchases are final on delivery: Sparks spent, items bought and cards activated are not refunded, exchanged or converted back into Sparks, except where the law requires it or in case of a technical fault attributable to the provider, in which case the provider restores the Sparks or the item.

Discounts on Sparks and in the shop. The first package of Sparks an account buys may cost less; that applies once per account, to the first package bought, and a refund of that package does not bring it back. Discounts in the shop (discount cards, sale days) reduce the Sparks price of items only, one discount per purchase; they never apply to items that give plan time or access (free days, access passes), have no monetary value and cannot be exchanged or transferred.

Validity. Bought Sparks do not expire while the account exists. Cards have the duration shown and are used up by the passing of time, whether or not the capacity was used. The provider may set an expiry on earned or granted Sparks and items; the expiry is shown on the item.

Changes. The provider may add, change, rebalance or retire items, cards, looks, seasons, rewards, limits, the rates at which Sparks are earned and the ways they can be spent. An item already bought keeps the effect described until it ends (a card until it expires, a look for as long as the account exists), and a retired item may be replaced with an equivalent one. A season's rewards, brackets and prizes are those announced for that season; boards reflect the account's activity under the provider's anti-abuse rules, and the provider settles the final placements. Sparks and items are never played or wagered; rewards are for activity and have no monetary value.

The invite programme. Sparks credited to an inviter are discretionary, are computed on settled payments and are reversed if the payment is refunded or disputed or if the accounts involved breach these terms (multiple accounts, fictitious invitations, self-invitation). The programme may be changed or ended at any time, for the future.

Errors, disputes and abuse. The provider corrects a wrong credit, or a balance that comes from an error or from exploiting a defect, by adjusting the balance and removing the items so obtained. A refund or dispute (chargeback) of a payment reverses the Sparks and items it paid for; if the balance turns negative, the account may be suspended until it is settled. Fraud, payment with means that do not belong to the user, multiple accounts and the exploitation of errors lead to the removal of Sparks and items and may lead to the closure of the account.

Ending. When the user closes the account, or it is closed for breach of these terms, the remaining Sparks and items are lost without compensation. If the provider discontinues Sparks or the service as a whole, it gives at least 30 days' notice and refunds the value of bought, unspent Sparks in proportion to the price paid for the package; earned or granted Sparks are not refunded. Purchases may be made only by the account holder, who is at least 18 years old. Nothing in this section limits consumers' statutory rights.

9. Fair use and termination

One person, one account. Welcome discounts, free periods, trial days, campaign gifts, coupons and invitation rewards are meant once per person. Prohibited: opening or using more than one account to obtain them again; inviting yourself, or accounts you control or pay for, through the invite programme; registering with addresses or identities made to look like different people; sign-ups and subscriptions that exist only to trigger a reward; paying with a card or payment method that is not yours, or trying out cards; disputing a payment for a service that was delivered instead of asking for a refund; automating sign-ups; sharing, renting or reselling an account or access to the app; faking activity to gain XP, board places or prizes; circumventing licensing, version checks or plan limits; exploiting an error instead of reporting it; and using the app in violation of law or of third-party platforms' terms (your broker, Telegram).

What the provider may do. To find such cases the provider compares accounts by the details set out in the Privacy Policy — such as the email address, the IP address, the computer the app runs on, the MetaTrader account, the card and the billing address. A person reviews what that comparison shows before anything is decided. Where an account breaches this section the provider may, in proportion to what happened: refuse, withhold or cancel a discount, coupon, free period, reward, prize or board place; take back the Sparks, items, XP and looks obtained that way, including from the accounts that benefited; decline future offers; suspend the account while the matter is looked into; and close the accounts involved. A subscription closed for breach is not refunded for the period already paid, except where the law requires it. A user who believes a decision is wrong may ask for a review through the Support page or at support@relay2trade.com.

The user may delete their account at any time from the account page.

10. Liability

To the extent permitted by law, the provider's liability is limited to the licence fees paid in the last 12 months. The provider is not liable for trading losses, for the content of third-party signals, for the automated interpretation of a signal, for unavailability of third-party platforms or brokers, or for the user's configuration choices. Nothing in these terms limits consumers' statutory rights.

11. Changes to these terms; record of acceptance

The provider may update these terms. Each version carries a number and the date from which it applies, shown above. A new version is published at least 7 days before that date, except where a change is required sooner by law or to protect users. Users with an active licence are told by email when it is published and again before it applies, and the website and the app ask them to accept it. Until that date the version already accepted continues to apply and the service runs as before; from that date, continued use of the service requires accepting the current version, and the app pauses until it is accepted. Acceptance is given once per account, on the website or in the app. A user who does not agree may cancel the subscription and close the account.

Acceptance of the terms (at registration, on the website, or in the app) is recorded — version, date and time, source, IP address, and app identifier — as proof of contract, on the basis of contract performance and the provider's legal obligations.

12. Governing law, language and disputes

Romanian law applies. These terms are written in Romanian; the English version and the versions in other languages are translations, and where they differ, the Romanian version prevails. Consumers may address ANPC, including its alternative dispute resolution procedure (SAL) — link in the page footer.

13. Remote sync and data retention

Remote sync is on by default for trading activity, settings and the original text of signal messages, and split into separate switches that the user can turn off at any time in the account settings or in the app. With them on, the app sends us your trading activity (orders placed, fills, closes) and the signals behind it; the app's state, which includes your MetaTrader account number and broker server so that support can tell which account a problem is on; snapshots of your settings; and the original text of each signal message, which has a switch of its own. Your MetaTrader password is never sent — we do not have it.

We keep that data for as long as it serves our legal and accounting obligations and the establishment, exercise or defence of legal claims — including a dispute with you. We do not commit to a fixed deletion date.

Deleting a profile removes your access to it, but the records already synced, and their link to your account, are retained for those same purposes. Turning remote sync off stops new data being sent; it does not delete what was sent before.

Your statutory data-protection rights (access, rectification, erasure, restriction, objection, portability) are unaffected and are set out in our Privacy Policy. Where an erasure request conflicts with a legal obligation or the defence of a legal claim, we keep only what is necessary and tell you why.